FAQs

We are always seeking new partnerships and would love to work with you. Please apply here to collab .

If your order has not yet been packed and shipped, we will happily change your order.

Please contact us as soon as possible to make any changes.

We are so sorry and we want to make this right for you! In order to help you get you the correct product, we will need your order number, the name of the product you received, and the name of the product you were supposed to receive.

We've added a virtual try on feature to our website to help you try on the matte lip stains and lashes prior to purchasing. 

Just look for the virtual try on icon on the desktop or the try on button under the "add to cart" button on the mobile version.

If any of our products don't work out for you, please email us your order number to initiate a return/exchange.

We will process exchanges and returns with a $5 processing fee.

If you're looking to exchange your product(s), we will need proof of the returned products before sending out the replacement item.

Please contact us with your order number and shipping zip code to initiate your exchange/return.

keiri@keiricosmetics.com

707-293-4611
 

For any additional questions feel free to reach out to us. We're available to help 7am-7pm PST Monday - Sunday.

If you receive a damaged or faulty item, we are happy to replace it for you! Please contact us as soon as possible so that we can ensure you're able to enjoy your new makeup. Please provide us with an image of the damaged items.

Your order status page on your account allows you to verify which items were shipped out and we send an email when your order ships out.

If you have trouble finding your order confirmation email in your inbox, we recommend searching your spam or junk folder and entering Keiri Cosmetics into the search bar. If you still can't find it, please email us and we'll resend the confirmation email along with your tracking number.